We have been completely screwed by Tim Dahle Nissan. A couple of weeks ago we traded in our Nissan Xterra for a Honda Odyssey. We got a great deal on the Odyssey...we were able to trade it straight across. A week after we bought it we noticed that it was shifting hard at times and some other things that made us believe the transmission was going to the dumps. Well Tim Dahle Nissan promises a 30 day/3000 mile warranty so no big deal right??? WRONGO! We took our car in to have them look at it yesterday and the mechanic comes to us and says, "It will cost you $110 for me to look at your car and if it is the transmission sales will not do anything about it." WHAT?? We talked to the sales manager and he was the biggest jerk. He was lying out his butt the WHOLE time. I told him we are covered within the 30 day warranty and his response was that the warranty only coveres "major malfunctions" Uh....ummmm...we are talking our transmission not working you dumbo. He said that a major malfunction is the engine blowing. At this point we just couldn't believe we were being treated so horribly. They told us we needed to have them check the car but it would cost us $110. They wouldn't even check our dumb car without charging us!!! I said a few words to the salesman and we were on our way.
Anyway, we took the car next door to Larry H. Miller Honda where the Service writer looked at our car FREE OF CHARGE and confirmed it was the transmission. He couldn't believe how they treated us over there and was just as dumbfounded as us as to why the transmission isn't considered a "major malfunction". Oh did I mention that no where in FINE PRINT does it say what the 30 day/3000 mile warranty covers. So for all I care they should replace a burned out light bulb if I am still within my 30 days.
The sales manager at Tim Dahle also brought up our Xterra and said he didn't even want to tell us how much they had to put into it. BULL CRAP!! That Xterra was in perfect condition and needed NOTHING done to it! And that is TOTALLY BESIDE THE POINT! What if we had just straight out bought the Odyssey without a trade in? What lie would he pull out his butt then? So we are stuck and we don't know what to do. We have been screwed! We have tried to get a hold of the general manager but he is not returning our calls. I am really afraid that there is nothing that can be done and we will have to put $3000 more into a car that we thought was perfectly fine! Larry H. Miller Honda told us they will help us out if it doesn't work out with Tim Dahle but that just means a little discount maybe...ugh. I can't believe people treat people the way they do and can go on with their happy little lives!
11 comments:
So you dont have ANYTHING that lists what is covered in the warranty!?? You just have to go on their word?? THATS BS!! Plus it doesn't matter what they had to put in your car (if ANYTHING) that doesn't void out the warranty on the car you traded for!! What a bunch of giant A-HOLES!! This kind of stuff REALLY ruffles my feathers! (to put it nicely LOL) IM about to call Gephart my own dang self!
I really hope you guys can find a solution to the problem. I would see if they still have your Xterra and trade back and then go deal with someone else. This has me nervous to buy another car which we are planning on doing in the spring.
Matt says to threaten to sue them and they should start cooperating. The dealerships are hurting so much that they can't risk all the costs that come with a lawsuit. Definately worth a try.
That is crap! It seems to me like they are just trying to blow you off and hope you go away. So don't give in. You give them heck until they a FORCED to listen to you.
I would contact Gephardt and the Division of Consumer Services or whatever and file a complaint. Then they'll look into it and hopefully resolve it for you. If nothing else, let me know and I'll talk to my lawyer friend.
I am so sorry that is totally dishonest. You could try contacting the better business bureu (how ever you spell that). They might be able to help.
FYI- if you do happen to get your Xterra back. Odyssey's that are older than I think 2003 have a known history of the transmission going out between 85000 and 100000 miles. Don't know if this is the case with yours, but it is a known risk for Odysseys. We bought a 2002 and hoped we'd beat the odds but ours is starting to go out too. Ugh. Sorry you totally got ripped off. I agree with others- get Gephardt, contact the BBB or threaten to sue, but DON'T GIVE IN!!!
They are all buttholes! seriously. Try Gephardt!!!
That kind of thing just makes me sick. I agree with Lindsay, Reed's sister is Lawyer, all you have to do is get someone that you know who is a lawyer to send them an official sounding letter with their letterhead and return address and usually they will respond a little more cooperatively. Good luck!
I bought a new car 90 days ago. We got a loan and I made my first payment, but they said I had to change loan companies if I wanted the "clunkers" deal, so we changed to a new loan company. The trouble is I've never gotten reimbursed for my first loan payment, which was mailed back to them, instead of me. The salesman was terrific, but I have horrible stories to tell about the business office. I finally called the manager, but he has never returned my calls!!! I too have never been treated so badly and am still fighting with them! Good luck to us both!
Get Gephart!
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